Ape Forge Standard Policies
Valid RepresentationApe Forge is committed to maintaining the highest level of security and trust in our client relationships. To ensure this, we require verification of the identity of the individual contracting our services and their lawful representation of the business for which the project is intended. Upon initiation of a project, the client must provide suitable documentation verifying their identity and their position within the business. This may include but is not limited to, government-issued identification, business registration documents, or a letter of authorization from the business entity. If the client cannot or does not provide adequate verification upon request, Ape Forge reserves the right to postpone or terminate the project until such verification is provided and validated. This is to ensure that our services are provided ethically, securely, and in compliance with applicable laws and regulations." Limitation Of LiabilityYour liability to Ape Forge LLC is only for the costs payable under this Agreement. You will not be liable to Us, or any third-party, for damages like lost profits, lost savings, incidental damages, consequential damages, or special damages. Ape Forge LLC is only liable to You for performing the agreed Scope Of Work. We will not be liable to You, or any third-party, for damages like lost profits, lost savings, incidental damages, consequential damages, or special damages. Termination & 3 Day Refund PolicyIf You decide to cancel or separate from Ape Forge LLC as your creative team, you can end this Agreement at anytime by sending us a handwritten or digital based notice (Text, Mail, or Email) explaining your reason. Once terminated, the following will occur: Each party is released from any further obligations
If the client halts work and would like a refund within 3 days of starting the project (identified by the signing date of this document) work completed shall be billed at the hourly rate of $95 per hour, and deducted from the received payment, the balance of which shall be returned to the Client. After the initial 3 days, NO REFUNDS will be rendered. This Agreement will automatically terminate when both Parties have performed all of their obligations under the Agreement and all payments have been made for the work completed. Change Orders & RevisionsThe Client may be charged additional fees if changes to the agreed Scope Of Work changes. Unless otherwise provided herein, Client shall pay additional charges for all changes requested by Client which are outside the Scope of the Services on a time and materials basis, at standard hourly rate, or in an amount separately agreed upon in writing in advance of the change. Such charges shall be in addition to all other amounts payable under this Agreement despite any maximum budget, contract price or final price identified therein. Ape Forge LLC may extend or modify any delivery schedule or deadline as required by such change request. SeverabilityIf any section of the Creative Service Agreement is found to be invalid, illegal, or unenforceable, the remainder of the most up-to-date version of the Creative Service Agreement will still be enforceable. Our Expectations Of The ClientApe Forge LLC expects the Client to come to us ready to start and complete their project. Meaning, the Client is aware of all obligations and duties and understands any delays due to their unpreparedness will directly impact the project timeline. Ape Forge LLC will accommodate up to 2 major scope changes until We utilize our right to enact a change order to the Scope Of Work. The Client understands that a Change Order may result in additional charges that will be due immediately. |
CommunicationCommunication is key to the success of your project. We have built a project management system that gives You visibility on the progress of your project. You can download or access the Ape Forge Dashboard from the iOS or Android App Stores. Project statuses can also be manually requested by a phone call, text or email correspondence. Company Phone: 419-360-4684 Company Email: hey@apeforge.com or rebecca@apeforge.com or any other email provided by an Ape Forge Representative for your project. We will share our work with you via email, Google Drive, or other file sharing services. We will be available to answer any questions You may have during regular business hours. NoticesAll notices under this agreement must be sent by either email to the email posted below, voice via phone or virtual meeting, text message to the posted number below, or by mail with return receipt requested. Notices should be sent to: By Email: hey@apeforge.com By Voice Or Text: 419-360-4684 By Mail Or Visit: 624 Adams Street Suite B, Toledo Ohio 43604 or 311 Conant Street Suite 201 Maumee Ohio Confidentiality/Intellectual Property/Non-DisclosureYour secrets are safe with Us. This includes your proprietary information (things like trade secrets, know-how, or any other confidential information that is not publicly available). We guarantee that we won’t sell your proprietary information to a third-party. Assuming all obligations of the agreed services and payments are fulfilled by both parties, You will own every aspect of the project that We design or develop for You and any visuals that We provide with it. We will turn over our work product, including any necessary files, and You will be responsible for their safekeeping. You guarantee that You have the legal right to all elements of text, photographs, and anything else that You provide to Us and that You will not hold Us responsible for any third-party claims. You will own copyright-able work, ideas, inventions, products, or other information that We create in connection with the Services and Scope Of Work that We are providing to you, outlined in this agreement. We guarantee that We have the legal right to all elements related to the Services We are providing and will not hold You responsible for any third-party claims. ImpossibilityNotwithstanding the above, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:
Impossibility
*Attorney’s Fees: The prevailing party will be able to recover its attorney’s fees and other reasonable costs for a dispute resolved by binding arbitration or litigation. |
Payment Terms & Conditions
Payment Method Policy
To facilitate smoother transactions and ensure uninterrupted service, all clients are required to maintain an active credit card on file with Ape Forge. By providing your credit card details, you authorize Ape Forge to automatically charge the card for due fees related to the creative services provided.
Prior to charging your card for services rendered, Ape Forge will provide an itemized invoice detailing the services rendered, the hours worked, or the total charge depending on the previously agreed payment terms. Clients will receive this invoice at least 1 business day before the card is charged. Clients will receive a receipt for the completed transaction immediately at time of render.
Security, Disputes, and Updates
We value your trust and privacy! Ape Forge adheres to industry-standard security measures to ensure your card information is securely stored and processed. No part of your sensitive information will be written down or stored in a manner reachable by the public.
Any disputes regarding charges must be submitted in writing (physical or digital formats) within five business days of receiving the invoice. Ape Forge will go up-and-beyond to resolve all disputes in a timely and fair manner with respects to agreed upon project scope and obligations.
It is the client's responsibility to promptly inform Ape Forge of any changes to their payment method to avoid any service disruption. You may request your card on file to be removed at any time, but keep in mind services will be halted until a new payment method has been added.
Payment Method Validity
Ape Forge reserves the right to decline or suspend services if the credit card on file is found to be invalid, expired, or unable to authorize for any reason. Clients will be notified immediately of any such issues and services may be resumed upon the successful update or replacement of the card information. Please ensure your card details are always current to avoid any disruption in service.
To facilitate smoother transactions and ensure uninterrupted service, all clients are required to maintain an active credit card on file with Ape Forge. By providing your credit card details, you authorize Ape Forge to automatically charge the card for due fees related to the creative services provided.
Prior to charging your card for services rendered, Ape Forge will provide an itemized invoice detailing the services rendered, the hours worked, or the total charge depending on the previously agreed payment terms. Clients will receive this invoice at least 1 business day before the card is charged. Clients will receive a receipt for the completed transaction immediately at time of render.
Security, Disputes, and Updates
We value your trust and privacy! Ape Forge adheres to industry-standard security measures to ensure your card information is securely stored and processed. No part of your sensitive information will be written down or stored in a manner reachable by the public.
Any disputes regarding charges must be submitted in writing (physical or digital formats) within five business days of receiving the invoice. Ape Forge will go up-and-beyond to resolve all disputes in a timely and fair manner with respects to agreed upon project scope and obligations.
It is the client's responsibility to promptly inform Ape Forge of any changes to their payment method to avoid any service disruption. You may request your card on file to be removed at any time, but keep in mind services will be halted until a new payment method has been added.
Payment Method Validity
Ape Forge reserves the right to decline or suspend services if the credit card on file is found to be invalid, expired, or unable to authorize for any reason. Clients will be notified immediately of any such issues and services may be resumed upon the successful update or replacement of the card information. Please ensure your card details are always current to avoid any disruption in service.
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